In the event that you are more than 10 minutes late for your appointment; we ask that you inform us BEFORE your scheduled appointment time. At that time, we reserve the right to reschedule your appointment OR alter your services to serve you in the amount of time left in your scheduled appointment, in order to keep our schedules on time. We understand that things come up, but we have to respect our other clients time as well.
**We do our best to stay on time, but sometimes we do get behind. If for any reason, we are running behind schedule by more than 10 minutes, we will notify you to let you know as soon as we can.
In the event that you could be experiencing ANY kind of sickness (cough, sneezing, fever, etc), we ask that you please cancel and reschedule your appointment. The health of all our clients and stylists included, is the utmost importance to the salon. If you are not feeling well and come to your appointment visibly sick, we reserve the right to ask you to leave and reschedule your appointment for a later date. We still ask that you give at least 24 hours’ notice before canceling your appointment! (If you cannot give 24 hours’ notice, any cancellation fees will be waived for the time being due to current global crisis circumstances.)
We totally understand the need for flexibility in our clients' hectic schedules, and respect how valuable their time is. We make every attempt to accommodate client schedules and would ask that you, as a client, do the same. If you must reschedule or cancel your appointment, please notify your stylist at least 24 hours in advance to avoid any re-booking fees for the service missed. Pre-payment of services may be required after the second incident. (This is varied by stylists).
What happens if you miss your appointment and don't contact us to let us know you won't make it?
Unfortunately, when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Clients on our waiting list, also then miss the opportunity to receive those services. If an appointment is missed, there may be a fee for an amount of the cost services missed, to be due before you are able to reschedule. **We reserve the right to refuse the scheduling and performance of any services, for repeat no-shows.
Cancellations/ No Show Policy
Service Satisfaction Policy
Our goal, is to make sure you are 100% satisfied with your hair. Depending on the integrity of your hair and your hairs' current condition, it could take multiple sessions to achieve your desired hair results. This is why we have an in-depth consultation with you at every appointment, and make sure to communicate this with you. **Not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do".** However, in the event you are unsatisfied with the services performed, please reach out to your stylist. Each stylist has their own service satisfaction policy. We do not offer any refunds for services performed at the salon. If you choose to see another salon, stylist, or yourself during your stylists' redo period, your stylist will not be held liable for any adjustments made, and you will be charged full price for any services requested.
We accept cash, check, and credit cards (Dayna does not accept cards). A service fee may be applied for any returned checks with your stylist.