Might Be Late To Your Appointment?
In the event that you are more than 10 minutes late for your appointment; we ask that you inform us BEFORE your scheduled appointment time. At that time, we will determine if we need to reschedule your appointment, to keep our schedules on time for our next clients. We understand that things come up, but just keep us in the loop and let us know if you may be late!
**We do our best to stay on time, but sometimes we do get behind. If for any reason, we are running behind schedule by more than 10 minutes, we will notify you to let you know as well!
Need to Cancel or Forget Your Appointment?
We know life happens, and sometimes schedules don't go according to plan. If you need to cancel or reschedule your appointment, we kindly ask that you give your stylist at least 24 hours' notice whenever possible.
Giving us advance notice allows us the opportunity to offer your appointment to another client who may be waiting for an opening. It also helps our stylists protect the time they've reserved specifically for you.
If you miss your appointment or cancel with little or no notice, we may require a deposit or prepayment before booking future appointments. In some cases, a cancellation fee may apply. Any fees or deposits are determined at your stylist's discretion.
We truly value your understanding and appreciate your help in respecting both our team's time and the time of fellow clients who are hoping for an appointment.
Payment Methods
The Local Lather Hair Studio accepts credit cards and cash as an accepted form of payment for product sales. Listed below are The Local Lather stylists' forms of payment accepted.
Lauren Schwoeppe, Olivia Redmond, Kaylea Harlen- Credit Card and Cash
Dayna Seib- Cash or Check (No Credit Card)
Mia Horney- Credit Card, Cash, and Check
Redo/Refund Policy
At The Local Lather, every service is customized to each client's hair, goals, and consultation. Because of the time, products, and expertise invested in every appointment, we do not offer refunds on completed services.
If you have concerns about your results, please contact us within 7 days of your appointment. We are committed to your satisfaction and will gladly assess your concerns and, if appropriate, schedule a complimentary adjustment with your original stylist.
Please note that complimentary adjustments are intended to address the original service and do not apply to changes in preference or services declined during the original appointment.